Complaint Information

All programs broadcast on our station are regulated by the Commercial Radio Codes of Practice.

The Codes deal with, taste and decency, accuracy and fairness in news and current affairs, advertising, Australian music, broadcasts of emergency information and a formal complaints handling process.

If you reasonably believe that a program has breached the Codes you are able to make an official complaint.

The official complaint cannot be anonymous, must be in writing and must provide enough information to enable us to investigate the complaint and provide a response.

The reference to ‘in writing’ means a letter or fax, also acceptable is the use of our web complaints form which can be downloaded from this page.

Once we've received your official complaint in writing we will respond to you within thirty days of receipt using the address provided.

On receipt of our response, if you are not satisfied you may then refer the matter to the Australian Communications and Media Authority (ACMA).


Making a complaint


To make a complaint using the web complaints form download the form here.

Once you've completed the written complaints form you may:

FAX the completed form to: Station Manager on 07 5523 0397

or

POST the completed form to: Station Manager, Radio 97, PO Box 97, Coolangatta, QLD 4225.


A copy of the Commercial Radio Codes can be obtained from

 Commercial Radio Australia.